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Order by email:
Email us at info@tabu-boutique.com with your full name, address, daytime phone number, names of the items and the quantity of your order. We will confirm receipt of your order and you will be notified of the shipping cost and date . For security reasons, please do not send credit card information via e-mail.

Order by telephone:
To phone in your order please call 604.683.8702, Monday to Friday 9:00 am to 5:00 pm Pacific Standard Time.  If we are not available to take your call, please leave a message and we will return your call as soon as possible.     

ORDER PROCESSING
Orders are processed within 12 hours of receipt during regular business hours.  Orders placed on Saturday and Sunday will be processed the following Monday.

METHODS OF PAYMENT:
Tabu Boutique uses the industry standard in secure online payment processing via PayPal, one of the most respected and widely used secure Online payment processors. We accept Visa, Mastercard, Discover, American Express and eCheck and fully encrypt every order for ultimate security. Just follow the steps in the checkout of the shopping cart and your order will be processed securely. See PayPal Data Security and Encryption for further details on how we keep your shopping experience safe and secure.

For orders placed by email or telephone, payments are made using PayPal's secure "Send Money" method. With PayPal, you can send money to Tabu Boutique  by simply signing up for a PayPal account. When you are logged into your account, click the Send Money tab. Then enter our email address, info@tabu-boutique.com and the amount you would like to send. You can pay with a credit card or checking account.  Please note, there is no fee to sign up for a PayPal account or to "Send Money".

If you prefer not to use PayPal's shopping cart or PayPal's "Send Money" method, you can make a payment by issuing a Money Order, payable to Tabu Boutique Orders will not be shipped until the money order is cleared.  This may take up to 5 days or more.  You will be notified via email, once it is cleared.

US Customers paying by Money Order: Please ensure that it is an International Money Order in US dollars.

PRODUCT AVAILABILITY
If an item is not in stock, we will notify you of the unavailability. Please allow as much notice as possible to ensure the availability of your selection .  Tabu Boutique will make every effort to include all of the items listed in each gift set, however, we reserve the right to make substitutions of equal or greater value when necessary.

PRIVACY POLICY:
Tabu Boutique is committed to protecting the privacy of our customers and using this information responsibly. We do not sell or trade our customer database with third parties.

Contact information (name, address, email, phone number and credit card information) is used to process your order and to contact you when necessary.

You may receive information from us about new gift ideas, new services and special offers we think you'll find valuable. If you prefer not to receive these notices, please send an email to info@tabu-boutique.com with "remove from mail list" in the subject line.  If more than one email address has been given, you will need to send us an email from each address.

SHIPPING:
Orders are shipped within 24-48 hours of receipt, Monday to Friday from Vancouver, British Columbia, Canada.  Tabu Boutique takes extra care in packaging all items for safe delivery and are not responsible for products damaged in transit.  If a package appears to have been opened or damaged in shipping, we ask that you contact us as soon as possible.  If there any delays in shipping, you will be notified by email or phone.  We are not responsible for postal, courier or customs delays.

Currently, we only process and ship orders to the Continental United States, however, we are working on shipping within Canada and International destinations.

SHIPPING TO THE CONTINENTAL UNITED STATES(excluding Hawaii and Alaska):
Items are shipped to the United States via Canada Post Expedited Parcel Service. You can expect to receive your order in 7 - 9 business days. If you wish to have your order delivered using a faster service, please contact us by email at info@tabu-boutique.com . We do not deliver to P.O. Box addresses. If there are any problems fulfilling your order, we will contact you by e-mail or phone to arrange a solution.

SHIPPING RATES (excluding Lingerie) FOR THE CONTINENTAL UNITED STATES:
$  0.00 - $19.99   = $10.00 USD
$20.00 - $39.99   = $13.00 USD
$40.00 or more    = $18.00 USD

LINGERIE SHIPPING RATES FOR THE CONTINENTAL UNITED STATES:
$ 0.00 - $24.99USD = $8.00USD
$25.00USD - $49.99USD = $9.50USD
$50.00USD - $199.99USD = $11.00USD
$200.00USD = Free Shipping

Please note that as an American customer, you may be subject to import duties andtaxes levied by the the United States government once your shipment reaches your country. As Tabu Boutique has no control over these charges and cannot predict what they may be, you will be responsible for all customs and duty charges incurred. For more information on possible taxes and duties, contact your local Customs agency.

Customs departments may randomly select packages for inspection. This happens rarely, but we are not responsible for damages incurred by these inspections.

TAXES:
US Customers:
You are exempt from all sales tax, however you will be responsible for all customs and duty charges incurred.

RETURN POLICY:
Returned merchandise must be pre-approved. We will not accept unauthorized returns for refunds. Please email us for a Return Authorization No. before returning the items. Claims on edible products must be made within 48 hours and non edible products must be made within 14 days of receipt of goods. Returned items must be in it's original condition and packaging, accompanied by an original receipt. We regret that edible items and opened bodycare products that are sold individually or in gift sets are not returnable. Refunds are applicable to the goods only. We do not refund shipping charges. Exchanges are subject to re-shipping charges. All sales are final.

LINGERIE RETURN POLICY:
Due to the intimate nature of Lingerie, we cannot, under federal law, accept any returns or exchanges. Please choose your purchases carefully.